Manage Difficult Situations with EQ in Communication
The world is full of good marketing strategists, good accountants, good engineers, and good lawyers—but it is not full of good communicators and conflict managers. Business professionals who can’t communicate with emotional intelligence do not stand much chance of reaching the top. Research shows companies that communicate well significantly outperform those that communicate poorly.
This program aims to hone your human skills in interpersonal communication to foster positive relationships in the workplace. It examines effective ways to manage difficult situations, prevent conflicts from escalating and optimise your sense of well-being through constructive communication.
- Understand conflicts and the root causes
- Recognise and avoid negative impact of unresolved conflicts
- Become sensitive to your own emotional triggers
- Develop your personal strategies to manage emotions
- Adapt your communication to people of different personality and communication styles
- Build rapport and trust with others
- Acquire skills to use words and phrases powerfully in difficult situations
- Build credibility through positive body language
- Be an active and empathic listener
- Master effective questioning techniques
- Manage difficult situations with confidence and emotional intelligence
Want to find out more about this program?
Give us a call or send us an email to learn more about this program!